FAQs
Receiving Your Order
Shipping
Delivery times and shipping costs vary per country and tracking is available for some destinations. Import taxes may also apply depending on your country. Check our Shipping and Returns Policy for more information.
Leadtime
For custom orders allow 6 weeks from ordering to delivery. If you require an item sooner get in touch as we may be able to complete the work to meet your deadline. Ready made items will be shipped within 2 days.
Problem?
Every care will be taken to ensure your order reaches you safely but should anything go wrong please get in touch immediately. See our Shipping and Returns Policy for more information.
Custom Orders
Most of the wigs, masks, hand painted boxes, canvases, and furniture listed on this website are made to order and will be completely unique with slight variations from other pieces. Each order may be created in any colour combination or detailing of your choice - just select your preferences from the drop down menus on the listing. Once you have purchased your item, you will receive photo updates when significant progress has been made, and later of the final completed piece. Shipping will be arranged only once you have confirmed that you are happy to proceed.
I love to take on new projects so if you would like me to design something new for you that is not represented in the shop, please get in touch and we can discuss your project in more detail.
Occasionally ready-made items will be available to buy in the shop, you can check my Special Offers or Instagram or Etsy for updates.
Care
To maintain shape, colour and style of the wigs and masks, it's best to store away from direct sunlight, heat, and dust. Air out after wearing and before storing again. It may be preferable to store your wigs or masks on a mannequin head.
Payment
There are a variety of ways you can pay securely for your orders on this website via Stripe or Adyen which allows you to use most major credit and debit cards, as well as Paypal, Google Pay or Apple Pay. Once you have paid you will receive a receipt via email. More information regarding payments and your privacy may be viewed on our Privacy Policy.